Frequently Asked Questions
Everything you need to know about your Louise Carter experience.
How long does shipping take?
Standard shipping typically takes 3-5 business days for domestic orders. International shipping can take between 7-14 business days depending on your location and customs processing.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging. Please ensure all tags are still attached to be eligible for a full refund.
How do I track my order?
Once your order has shipped, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery status.
What materials are used in Louise Carter products?
We prioritize premium, sustainable materials including organic cotton, ethically sourced silk, and high-grade recycled polyester to ensure both luxury and longevity.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installments through Klarna and Afterpay.
How should I care for my garments?
Each item includes a specific care label. Generally, we recommend cold hand washing or delicate machine cycles and air drying to maintain the fabric's integrity and fit.